Privacy Policy
Privacy Policy
How Asili Furniture collects and uses customer data from orders, accounts, checkout, enquiries, WhatsApp, analytics, and support channels.
- Information collected
- How information is used
- Orders and accounts
- WhatsApp and enquiries
- Cookies and analytics
- Sharing information
- Security
- Retention
- Customer rights
- Contact
Information we collect
Asili Furniture may collect customer information when you browse the website, create an account, place an order, request a quotation, contact the team, or use WhatsApp support.
| Contact details | Name, phone number, email address, and communication preferences. |
|---|---|
| Order details | Products ordered, quantities, payment method, delivery address, order notes, and order history. |
| Account details | Login email, saved billing or delivery addresses, account activity, and password-protected customer profile information. |
| Technical data | Browser, device, IP address, pages visited, referral source, and cookie data where applicable. |
| Messages | Information sent through WhatsApp, phone, email, forms, or support conversations. |
How we use information
- To respond to enquiries and quotation requests.
- To process orders, payments, delivery, returns, and warranty support.
- To manage customer accounts and saved addresses.
- To confirm stock, product details, and dispatch arrangements.
- To improve the website, product listings, and customer support.
- To prevent fraud, unauthorized access, or misuse.
- To meet legal, accounting, or record-keeping obligations.
Orders, accounts, and checkout
Information submitted through checkout or the My Account page is used to process orders, maintain order history, support delivery, and assist with returns or warranty requests.
WhatsApp, phone, and email
Information shared through WhatsApp, phone, or email may be used to answer questions, confirm stock, send quotations, follow up on orders, and support delivery or after-sale issues.
Cookies and analytics
The website may use cookies or analytics tools to support website functionality, remember preferences, measure traffic, improve product pages, and understand user behavior.
Sharing information
Customer information is not sold. It may be shared only where necessary with delivery partners, payment providers, hosting/security services, analytics providers, professional advisers, or authorities where required by law.
Security and retention
Asili Furniture takes reasonable steps to protect customer data, but no online system is completely secure. Information may be retained as long as needed for orders, support, legal compliance, fraud prevention, and business records.
Customer rights
Customers may request correction, access, or deletion of their information where appropriate and subject to legal or business record requirements.
Contact
For privacy questions, contact Asili Furniture using the contact details provided on the website.