Payment policy
Payment Policy
Payment confirmation, accepted payment channels, payment security, deposits, invoices, and dispatch conditions for Asili Furniture orders.
- Payment overview
- Accepted methods
- Payment confirmation
- Deposits
- Invoices and receipts
- Payment security
- Failed or delayed payments
- Refunds
Payment overview
Asili Furniture may accept payments through approved methods such as bank transfer, mobile money, cash on delivery where agreed, or other confirmed channels. Available payment options may vary depending on the product, delivery location, and order size.
Accepted payment methods
| Bank transfer | Use only verified Asili Furniture bank details provided through official order confirmation. |
|---|---|
| Mobile money | Use only the official number or till/paybill details confirmed by the team. |
| Cash on delivery | Available only where agreed before dispatch and may not apply to bulk, custom, or out-of-town orders. |
| Deposits | Some office, bulk, custom, or special-order purchases may require a deposit before processing. |
Payment confirmation
Orders that require advance payment are dispatched only after payment is received and confirmed. Customers should share the correct payment reference where needed to help match payment to the order.
Invoices and receipts
Customers may request an invoice, receipt, or order confirmation. For company purchases, provide the correct billing name, phone number, email address, and tax or procurement details where applicable.
Payment security
Customers should avoid sending payment to unofficial numbers or accounts. Asili Furniture will not be responsible for payments sent to unverified third-party details not provided through official channels.
Failed, partial, or delayed payments
If payment is not received, is partial, or cannot be matched to an order, dispatch may be delayed. The customer may be asked to provide proof of payment for verification.
Refunds
Approved refunds are processed according to the Returns Policy and may depend on the payment method, verification process, and product return condition.