Terms And Conditions
Terms & Conditions
Terms for website use, product information, orders, payment, delivery, warranty, returns, and customer responsibilities.
- Website use
- Product information
- Pricing and availability
- Orders
- Payment
- Delivery
- Warranty
- Returns
- Customer responsibilities
- Limitation of liability
Website use
By using the Asili Furniture website, you agree to use it lawfully and provide accurate information when placing orders, requesting quotations, creating accounts, or contacting the team.
Product information
Product colors, dimensions, materials, finishes, images, and availability may vary slightly due to photography, screen settings, supplier differences, or stock batches. Customers should confirm important specifications before ordering.
Pricing and availability
Prices, promotions, discounts, and stock availability may change without prior notice. Asili Furniture may confirm price and availability before accepting or dispatching an order.
Orders
Orders may be placed through checkout, WhatsApp, phone, email, or quotation. Bulk office orders may require written confirmation, deposit, invoice, or staged delivery planning.
Payment
Payment methods and dispatch conditions are governed by the Payment Policy. Orders requiring advance payment may only be dispatched after payment is confirmed.
Delivery and shipping
Delivery is governed by the Delivery Information and Shipping Policy pages. Customers must provide accurate delivery details and disclose access restrictions before dispatch.
Warranty
Selected products may include a limited warranty where clearly stated. Warranty does not cover misuse, normal wear and tear, accidental damage, poor handling, unauthorized repair, or damage after delivery acceptance.
Returns and refunds
Returns and refunds are governed by the Returns Policy. Some items may be restricted, including custom orders, used items, damaged-after-delivery items, and clearance or final-sale items.
Customer responsibilities
- Confirm product details, quantity, color, and measurements before ordering.
- Provide accurate billing, delivery, and contact details.
- Inspect items on delivery and report visible issues promptly.
- Use furniture safely and for its intended purpose.
- Keep order confirmation, payment proof, and warranty information where applicable.
Limitation of liability
Asili Furniture is not responsible for indirect loss, loss of business, customer misuse, incorrect customer details, third-party transport delays, or damage caused after delivery acceptance, to the extent allowed by law.